“Principles of Good Procedure Writing”

A 2-day training session designed to help participants produce clear and readable procedures – procedures that will improve quality, increase safety, and increase productivity.

Training Session Outline:

Introduction

	What is a Policy?
	What is a Procedure?
	The difference between policies, procedures, and instructions
	The need for policies and procedures
	The objectives of good writing
	The role of procedures in job costing and control

Writing the Procedures

	Principles of clear writing
	Determining the needs of your readers
	Preparing an outline
	Structuring the procedure
	Writing the body of the procedure
	Using headings
	Using graphics and illustrations to clarify the text
	Defining terms
	Numbering paragraphs
	Testing the procedure

Reviewing and Editing

	Assembling a review team
	The functions of an Editor
	Revising and up-dating

Publishing the Procedures

	The importance of white space
	Using paragraphs
	Using headings
	Using colour
	Emphasising important points
	The effect of type-size and layout on readability
	Selecting the most suitable type-face, type-size, and spacing

Enquiries and Bookings

By post:

Curwen Consultancy, P O Box 423, HEIDELBERG, 1438, South Africa.

By telephone or Fax:

International: +27 16 3492031.         National: (016) 3492031.

By e-mail:         info@curwen.za.com